Your Rights & Our Responsibilities
At Aroya Malaysia-Saudi Cruises, transparency, trust, and respect are the foundation of our relationship with you. This section outlines the key policies that govern your use of our website and services.
Here, you’ll find important information about your rights as a customer, including how your personal data is handled, what you can expect from us, and the terms that ensure a safe, secure, and Shariah-compliant experience, both online and throughout your journey with us.
We encourage all visitors and guests to review these policies carefully. By using our website or booking a cruise with Aroya Malaysia-Saudi Cruises, you agree to be bound by our Terms & Conditions, Privacy Policy, and Terms of Use.
Thank you for placing your trust in Aroya Malaysia-Saudi Cruises, where your peace of mind is part of our promise.
Know Before You Go
Have questions about your upcoming journey with IslamiCruise®? We’ve got you covered.
Explore our FAQ section to find quick answers about packages, itineraries, payment options, on-board experiences, Umrah add-ons, and much more.
From booking to boarding and beyond — everything you need to know is right here.
What documents do I need to bring?
Essential documents include your passport, cruise boarding pass, visas (if applicable), and a photo ID. Don't forget to bring a credit or debit card for onboard purchases.
What should I pack for my cruise?
IslamiCeuise® also includes you a sailor pack that contains 1x Prayer Mat, 1x Tasbih, 1x Qibla Compass and 1x Nametag. However, pack casual clothing for daytime activities, formal attire for evening dinners, swimwear, comfortable shoes, sunscreen, and any necessary medications. Don’t forget a small carry-on bag for essentials on embarkation day.
Hotline Support
Reach us at
+603-6185 0010
FAQs
More on Frequently Asked Question
What is included in the cruise fare?
Your IslamiCruise® fare already covers accommodation, Halal meals, entertainment, access to various amenities and excursions, and gratuities. All in and FULLBOARD !
Will I have cell phone service and internet access?
Cell phone service is available but can be expensive. Most cruise ships offer Wi-Fi packages, though the speed and reliability may vary. However, you can still use your roaming service as they will connect through maritime satellite.
How do I handle seasickness?
To prevent seasickness, consider bringing over-the-counter medication, acupressure wristbands, or natural remedies like ginger. Staying mid-ship and choosing a lower deck cabin can also help.
What is the currency onboard?
Most cruise lines operate on a cashless system, where you use a cruise card linked to your onboard account for purchases. You can settle your account with a credit card at the end of the cruise.
TERMS AND CONDITIONS OF BOOKING
IslamiCruise® International Sdn Bhd, advises all users to read the Terms and Conditions as outlined below. By making a booking of IslamiCruise® Malaysia-Saudia, you agree to the Terms and Conditions below and agree that you fully understand them. Please also ensure you have read and understood the itinerary and style of the cabin you are booking. IslamiCruise® International Sdn Bhd, accepts bookings subject to the following conditions:
Notwithstanding the above, any terms and conditions by the cruise operator overlap this terms and conditions, the terms and conditions of the cruise operator shall apply.
TERMS AND CONDITIONS OF BOOKING
IslamiCruise® International Sdn Bhd, advises all users to read the Terms and Conditions as outlined below. By making a booking of IslamiCruise® Malaysia-Saudia, you agree to the Terms and Conditions below and agree that you fully understand them. Please also ensure you have read and understood the itinerary and style of the cabin you are booking. IslamiCruise® International Sdn Bhd, accepts bookings subject to the following conditions:
Notwithstanding the above, any terms and conditions by the cruise operator overlap this terms and conditions, the terms and conditions of the cruise operator shall apply.
1. THE ISLAMICRUISE® MALAYSIA-SAUDIA CONTRACT
By making a booking, you have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. Changes or variations to these terms and conditions are prohibited unless done under the authority of IslamiCruise® International.
1. THE ISLAMICRUISE® MALAYSIA-SAUDIA CONTRACT
By making a booking, you have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. Changes or variations to these terms and conditions are prohibited unless done under the authority of IslamiCruise® International.
2. INITIAL PAYMENT
Participants is required to pay an initial payment of 30% of the total cost of the package. Please refer payment timeline for the time of payment. All price listed are on a per travellers’ basis. All prices listed are in Malaysia currency. Price is inclusive of all included tour features as listed on the tour inclusive packages.
All participant shall follow the payment schedule provided in the booking system. Any schedule payment were not made on time, IslamiCruise® International Sdn Bhd, has the right to cancel the booking and penalty charges apply.
2. INITIAL PAYMENT
Participants is required to pay an initial payment of 30% of the total cost of the package. Please refer payment timeline for the time of payment. All price listed are on a per travellers’ basis. All prices listed are in Malaysia currency. Price is inclusive of all included tour features as listed on the tour inclusive packages.
All participant shall follow the payment schedule provided in the booking system. Any schedule payment were not made on time, IslamiCruise® International Sdn Bhd, has the right to cancel the booking and penalty charges apply.
3. CHILD POLICY & PRICING
IslamiCruise® Malaysia-Saudia offered FREE CHILD POLICY for 3rd/4th children sharing same cabin with adults.
The children have to be aged below 11 years (before their 11th years birthday) as on the date of sailing. Infants sailing on a cruise must be at least 6 months old as of the date of sailing.
Surcharge apply for each child for Services, Port Tax and Tipping Charges at RM3,500 Per Pax)
3rd and 4th Guest 50% Sharing Policy
To eligible for the third and forth guest sharing policy, guest has to meet the below criteria.
01.
Children age above 12 years old travel with parents
02.
Father OR Mother of guest who is unfit to stay alone and required accompany
03.
Handicap guest who is unfit to stay alone and required accompany
04.
Other reason that required sharing room, guest can request from IslamiCruise® Sales for approval.
All request made are subject to availability.
3. CHILD POLICY & PRICING
IslamiCruise® Malaysia-Saudia offered FREE CHILD POLICY for 3rd/4th children sharing same cabin with adults.
The children have to be aged below 11 years (before their 11th years birthday) as on the date of sailing. Infants sailing on a cruise must be at least 6 months old as of the date of sailing.
Surcharge apply for each child for Services, Port Tax and Tipping Charges at RM3,500 Per Pax)
3rd and 4th Guest 50% Sharing Policy
To eligible for the third and forth guest sharing policy, guest has to meet the below criteria.
01.
Children age above 12 years old travel with parents
02.
Father OR Mother of guest who is unfit to stay alone and required accompany
03.
Handicap guest who is unfit to stay alone and required accompany
04.
Other reason that required sharing room, guest can request from IslamiCruise® Sales for approval.
All request made are subject to availability.
4. REFUND & CANCELLATION
4.1 CANCELLATION
Cancellation fees may apply to any cancellations by the travellers and has to be in written or email to Sales Department of IslamiCruise® International Sdn Bhd at islamicruiseinternational@gmail.com. Unless otherwise specified, the cancelation policy as below :-
Cancellation made more than 120 days prior to sailing
20% Penalty
Cancellation made between 119 to 61 days prior to sailing
50% Penalty
Cancellation made between 60 to 31 days prior to sailing
100% Penalty
Cancellation made 30 days or less prior to sailing, penalty charge to 100%
100% Penalty
Bookings are not-refundable but can be transfer to another customers not less than 31 days prior to sailing. If the cancellation occurs less than 30 days prior to sailing, Administration fees of RM200 per person apply for transferring booking to another customer subject to management approval.
4.1 NO SHOW
No show are handled as same as cancellations. Should you failed to show up during your sailing date, the booking is not refundable and request will not be entertained.
4.2 NAME TRANSFER
All customers are allowed to transfer booking to a substitute person without any additional charges not less than 31 days prior to sailing. An administrative charge of RM200 per pax apply for name transfer less than 30 days prior to sailing. Name transfer are subject to management approval if made within 30 days.
4.3 CANCELLATION OF ISLAMICRUISE® MALAYSIA-SAUDIA
IslamiCruise® International Sdn Bhd., endeavours to undertake the program as described on IslamiCruise® Malaysia-Saudia Program. The itinerary provided is representative of the activities planned; however, the route, amenities and port may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
4. REFUND & CANCELLATION
4.1 CANCELLATION
Cancellation fees may apply to any cancellations by the travellers and has to be in written or email to Sales Department of IslamiCruise® International Sdn Bhd at islamicruiseinternational@gmail.com. Unless otherwise specified, the cancelation policy as below :-
Cancellation made more than 120 days prior to sailing
20% Penalty
Cancellation made between 119 to 61 days prior to sailing
50% Penalty
Cancellation made between 60 to 31 days prior to sailing
100% Penalty
Cancellation made 30 days or less prior to sailing, penalty charge to 100%
100% Penalty
Bookings are not-refundable but can be transfer to another customers not less than 31 days prior to sailing. If the cancellation occurs less than 30 days prior to sailing, Administration fees of RM200 per person apply for transferring booking to another customer subject to management approval.
4.1 NO SHOW
No show are handled as same as cancellations. Should you failed to show up during your sailing date, the booking is not refundable and request will not be entertained.
4.2 NAME TRANSFER
All customers are allowed to transfer booking to a substitute person without any additional charges not less than 31 days prior to sailing. An administrative charge of RM200 per pax apply for name transfer less than 30 days prior to sailing. Name transfer are subject to management approval if made within 30 days.
4.3 CANCELLATION OF ISLAMICRUISE® MALAYSIA-SAUDIA
IslamiCruise® International Sdn Bhd., endeavours to undertake the program as described on IslamiCruise® Malaysia-Saudia Program. The itinerary provided is representative of the activities planned; however, the route, amenities and port may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
5. PAYMENT TERMS
All payment has to be made exclusively to IslamiCruise® International Sdn Bhd., as below:-
Beneficiary
ISLAMICRUISE® INTERNATIONAL SDN BHD
Beneficiary Address
2-08, Jalan Prima SG 1, Prima Seri Gombak, 68100 Batu Caves,
Selangor, Malaysia.
Banker
Bank Kerjasama Rakyat Malaysia
Banker Address
Rakyat Xclusive Utama MKB (Tingkat 6, Menara 1)
Menara Kembar Bank Rakyat,
No.33, Jalan Rakyat,
KL Sentral, 50470, Kuala Lumpur, Malaysia
Account Number
1102411788
Swift Code
BKRMMYKLXXX
Intermediary Bank SWIFT Code
IRVTUS3N
Intermediary Bank Name
Bank of New York Mellon
5. PAYMENT TERMS
All payment has to be made exclusively to IslamiCruise® International Sdn Bhd., as below:-
Beneficiary
ISLAMICRUISE® INTERNATIONAL SDN BHD
Beneficiary Address
2-08, Jalan Prima SG 1, Prima Seri Gombak, 68100 Batu Caves,
Selangor, Malaysia.
Banker
Bank Kerjasama Rakyat Malaysia
Banker Address
Rakyat Xclusive Utama MKB (Tingkat 6, Menara 1)
Menara Kembar Bank Rakyat,
No.33, Jalan Rakyat,
KL Sentral, 50470, Kuala Lumpur, Malaysia
Account Number
1102411788
Swift Code
BKRMMYKLXXX
Intermediary Bank SWIFT Code
IRVTUS3N
Intermediary Bank Name
Bank of New York Mellon
6. CONFIRMATION & TICKET
6.1 CONFIRMATION
Upon receipt of full payment, IslamiCruise® International Sdn Bhd, will issue a ticket via email for IslamiCruise® Malaysia-Saudia. This should arrive within 24 hours (usually immediately). If a confirmation email has not been received please contact a IslamiCruise® International Sdn Bhd representative as soon as possible.
6.2 TICKET
The ticket should be issue not later than 14 days upon 100% payment received. The lead traveller must present the original ticket issued by IslamiCruise® International Sdn Bhd at the port during embarkation. IslamiCruise® International Sdn Bhd or Cruise Operator reserves the right to refuse service to any travellers not able to provide their ticket during embarkation process at the immigration.
6. CONFIRMATION & TICKET
6.1 CONFIRMATION
Upon receipt of full payment, IslamiCruise® International Sdn Bhd, will issue a ticket via email for IslamiCruise® Malaysia-Saudia. This should arrive within 24 hours (usually immediately). If a confirmation email has not been received please contact a IslamiCruise® International Sdn Bhd representative as soon as possible.
6.2 TICKET
The ticket should be issue not later than 14 days upon 100% payment received. The lead traveller must present the original ticket issued by IslamiCruise® International Sdn Bhd at the port during embarkation. IslamiCruise® International Sdn Bhd or Cruise Operator reserves the right to refuse service to any travellers not able to provide their ticket during embarkation process at the immigration.
7. PASSENGER RESPONSIBILITY
All travellers participating in the IslamiCruise® Malaysia-Saudia are responsible for themselves and their actions at all times. Should a traveller’s actions be deemed unsafe, offensive or inflammatory, or hinder the enjoyment of anyone else on the tour, IslamiCruise® International Sdn Bhd, reserves the right to have this person removed from the tour. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
7. PASSENGER RESPONSIBILITY
All travellers participating in the IslamiCruise® Malaysia-Saudia are responsible for themselves and their actions at all times. Should a traveller’s actions be deemed unsafe, offensive or inflammatory, or hinder the enjoyment of anyone else on the tour, IslamiCruise® International Sdn Bhd, reserves the right to have this person removed from the tour. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
8. ACCEPTANCE OF RISK
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether a IslamiCruise® Malaysia-Saudia should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
8. ACCEPTANCE OF RISK
You acknowledge that your tour may involve a degree of personal risk. You may be visiting places where the political, cultural, and geographical attributes present dangers and physical challenges greater than those present in your daily life. We use information from government foreign departments and reports from our own contacts in assessing whether a IslamiCruise® Malaysia-Saudia should operate. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
9. TRAVEL INSURANCE
It is a requirement that all travellers doing a IslamiCruise® Malaysia-Saudia have valid and comprehensive travel insurance. Neither IslamiCruise® International Sdn Bhd, nor Partner can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
9. TRAVEL INSURANCE
It is a requirement that all travellers doing a IslamiCruise® Malaysia-Saudia have valid and comprehensive travel insurance. Neither IslamiCruise® International Sdn Bhd, nor Partner can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
10. PASSPORT & VISA
Unless travelling domestically, travellers must carry a valid passport and have obtained the appropriate visas when travelling with IslamiCruise® Malaysia-Saudia program. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday. IslamiCruise® International Sdn Bhd and Partners cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.
10. PASSPORT & VISA
Unless travelling domestically, travellers must carry a valid passport and have obtained the appropriate visas when travelling with IslamiCruise® Malaysia-Saudia program. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday. IslamiCruise® International Sdn Bhd and Partners cannot accept responsibility if you are refused entry to a country because you lack the correct visa documentation.
11. PHOTO & MARKETING
You consent to IslamiCruise® International Sdn Bhd using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
11. PHOTO & MARKETING
You consent to IslamiCruise® International Sdn Bhd using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
12. TERMS OF USE
12.1
By using www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com, IslamiCruise® International Sdn Bhd distributors, and/or affiliates, the travellers agree to be bound by the conditions outlined in these terms and conditions.
12.2
By engaging with IslamiCruise® International Sdn Bhd, the travellers agree to do so for lawful purposes only
12.3
When engaging with IslamiCruise® International Sdn Bhd, the travellers agree to do so for personal purposes and not for their own personal commercial gain. The travellers also agree not to enter into any fraudulent activity while travelling with IslamiCruise® Malaysia-Saudia.
12. TERMS OF USE
12.1
By using www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com, IslamiCruise® International Sdn Bhd distributors, and/or affiliates, the travellers agree to be bound by the conditions outlined in these terms and conditions.
12.2
By engaging with IslamiCruise® International Sdn Bhd, the travellers agree to do so for lawful purposes only
12.3
When engaging with IslamiCruise® International Sdn Bhd, the travellers agree to do so for personal purposes and not for their own personal commercial gain. The travellers also agree not to enter into any fraudulent activity while travelling with IslamiCruise® Malaysia-Saudia.
13. PRIVACY POLICY
Any personal information that we collect about you may be used for any purpose associated with the operation of IslamiCruise® Malaysia-Saudia program or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy.
We are committed to protect your privacy. We do not sell, share or trade customer’s personal
information collected online with third parties. Please read the Statement of Privacy to be more
aware about our policy on collecting, using and disclosing any information.
You agree that the personal information we collect from you will be used and or shared
within our corporate group and to third parties for one, part of or all of the following purposes :
To deliver products of “Pelayaran Islamik/IslamiCruise” that you purchase from our website.
To inform and update you on the delivery of the product Pelayaran Islamik/IslamiCruise and for customer support purposes;
To provide you with relevant product information;
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To confirm to legal requirements or comply with legal process;
To verify and carry out financial transactions in relation to payments you may make online or offline.
The personal information we collect may include your :
- Name
- Telephone Number
- Mobile Number
- Passport Number
- National Registration Card Number
- Delivery Address
- Billing Address
- Email Address
- Next of kin contact number and details.
13. PRIVACY POLICY
Any personal information that we collect about you may be used for any purpose associated with the operation of IslamiCruise® Malaysia-Saudia program or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy.
We are committed to protect your privacy. We do not sell, share or trade customer’s personal
information collected online with third parties. Please read the Statement of Privacy to be more
aware about our policy on collecting, using and disclosing any information.
You agree that the personal information we collect from you will be used and or shared
within our corporate group and to third parties for one, part of or all of the following purposes :
To deliver products of “Pelayaran Islamik/IslamiCruise” that you purchase from our website.
To inform and update you on the delivery of the product Pelayaran Islamik/IslamiCruise and for customer support purposes;
To provide you with relevant product information;
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To confirm to legal requirements or comply with legal process;
To verify and carry out financial transactions in relation to payments you may make online or offline.
The personal information we collect may include your :
- Name
- Telephone Number
- Mobile Number
- Passport Number
- National Registration Card Number
- Delivery Address
- Billing Address
- Email Address
- Next of kin contact number and details.
14. DISCLAIMERS AND LIMITATIONS OF LIABILITY
14.1
IslamiCruise® International Sdn Bhd and partners shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property.
14.2
IslamiCruise® International Sdn Bhd and partners accept no responsibility for any sickness, acts of crime, labour disputes, governmental actions, acts of war/or terrorism, weather conditions, defect in any vehicle of transport, or for any misadventure’s casualty or any other causes beyond their control.
14.3
IslamiCruise® International Sdn Bhd maintains information that is accurate to the best of our knowledge; however does not warrant that content and information provided on www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com will be without error that functionality of the websites uninterrupted or without error
14.4
IslamiCruise® International Sdn Bhd will not accept responsibility or liability for any travellers who contravenes any law, statutes or regulations of any country visited.
14.5
IslamiCruise® International Sdn Bhd has made effort to ensure special guest, Scholars, Muftis, Speaker, Ustaz, Ustazah is or are present to deliver their service at this event, under no circumstances shall the Company or its affiliates, partners, suppliers, or licensors be held liable for anyone or all the above mention cannot or do not turn up or show up or fail to turn up at this event due to reasons beyond our control.
14. DISCLAIMERS AND LIMITATIONS OF LIABILITY
14.1
IslamiCruise® International Sdn Bhd and partners shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property.
14.2
IslamiCruise® International Sdn Bhd and partners accept no responsibility for any sickness, acts of crime, labour disputes, governmental actions, acts of war/or terrorism, weather conditions, defect in any vehicle of transport, or for any misadventure’s casualty or any other causes beyond their control.
14.3
IslamiCruise® International Sdn Bhd maintains information that is accurate to the best of our knowledge; however does not warrant that content and information provided on www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com will be without error that functionality of the websites uninterrupted or without error
14.4
IslamiCruise® International Sdn Bhd will not accept responsibility or liability for any travellers who contravenes any law, statutes or regulations of any country visited.
14.5
IslamiCruise® International Sdn Bhd has made effort to ensure special guest, Scholars, Muftis, Speaker, Ustaz, Ustazah is or are present to deliver their service at this event, under no circumstances shall the Company or its affiliates, partners, suppliers, or licensors be held liable for anyone or all the above mention cannot or do not turn up or show up or fail to turn up at this event due to reasons beyond our control.
15. UPDATING OF TERMS & CONDITIONS
IslamiCruise® International Sdn Bhd reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on our website www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com and will immediately replace any previous versions.
15. UPDATING OF TERMS & CONDITIONS
IslamiCruise® International Sdn Bhd reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on our website www.pelayaranislamik.com / www.islamicruises.com / www.aroyacruisesmalaysia.com and will immediately replace any previous versions.
13-return night from Malaysia to Saudi Arabia by IslamiCruise®
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This website is owned and managed by IslamiCruise® International, locally known as Pelayaran Islamik® (Company Registration: 201901037587 (1346917-H). By using this site, you agree to comply with our Terms & Conditions, Terms of Use, and Privacy Policy.