Assalamu’alaikum WBT.

We fully understand the concerns and feelings of everyone affected by the postponement of the AROYA IslamiCruise 2026 voyage. We also recognise that the trust placed in us is a great responsibility.

What happened was never something we anticipated.

From the very first day this situation arose, we have never stopped working towards a solution. Until today, we continue to take proactive steps by developing various recovery initiatives, rather than relying solely on the outcome of discussions with the vessel operator.

One of our earliest initiatives was the introduction of a Credit Note programme, allowing affected customers to utilise their payments for future cruises or other travel packages. Alhamdulillah, this initiative remains active, and a number of customers have successfully resolved their arrangements through this option. We would like to express our sincere appreciation to those who have supported and participated in this initiative.

As a continuation of these efforts, and with the support and corporate collaboration of Intratama Travel Consultant & Tours (M) Sdn. Bhd., we are now introducing our latest recovery initiative through the 7-Series Voyage Recovery Plan (please refer to the accompanying poster). The objective of this initiative is to generate revenue that will assist in progressively returning a portion of payments to affected customers, while continuing to provide practical recovery options.

For transparency, all customer payments collected during the sales period were transferred to the vessel operator in accordance with the agreed procedures, with full documentation and accountability. No customer funds were retained or held by our company.

Nevertheless, we have chosen to continue carrying the moral responsibility towards our affected customers. We have not disappeared, ceased operations, or walked away from this responsibility. Last week, we also distributed a detailed official update to all affected customers and sales agents, outlining the latest developments, our recovery plan, and the available recovery options.

We firmly believe that this recovery process can only move forward if we are given the opportunity to rebuild. Public support for this initiative not only helps ensure the success of the upcoming voyages but also contributes to our ongoing efforts to implement the recovery plan for affected customers.

We do not expect trust to be restored through words alone. We hope to rebuild that trust through the actions, commitment, and continuous efforts we are demonstrating today.

Therefore, we sincerely ask for the opportunity to prove that we are fully committed to fulfilling this responsibility with integrity and accountability.

Thank you to everyone who continues to support us, keep us in your prayers, and give us the opportunity to move forward. Insha’Allah, we will continue striving to fulfil this responsibility to the very best of our ability.

“This is not merely about continuing a voyage, it is about honouring the trust placed in us.”